Responding to Partner Queries

For a Finance company

THE PROBLEM

Our client , a mid size company dealing with Finance , receives millions of partner or customer queries every day. With the ever-growing number of queries, delivering quick and empathetic assistance becomes a problem.

Our Solution

Leveraging the WorkFusion platform, the Pursuit team developed an automated email mechanism that is smart enough to interpret emails, respond to simple questions, and forward complex ones to humans. This solution becomes useful for the company to quickly answer customer queries to achieve greater customer satisfaction.

The Outcome

Automated 89% of email query processing with a 99% accuracy rate.

Reduced cost per transaction by 91%

Increased scale and scope of email campaigns

Boosted ROI on staff costs

Improve in customer lifetime value

Improved customer lifetime value

GREATER NYC

100 Overlook Center, 2nd. Floor Princeton, New Jersey 08540, USA

+1 (908) 431-5281

BAY AREA

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+1 (312) 480-7806

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+91 (33) 2357-5777

INDORE, INDIA

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