THE PROBLEM
Our Client , a telecom company, was facing issues with huge databases of customer data and had to work with huge transactional data. They wanted to automate the process to make it faster and provide better customer service. Lot of manual input was involved starting from taking data from Excel spreadsheets and importing it into systems to raise customer orders.
Our Solution
RPA was used to automate most of the process starting from order handling to customer contact management to billing automation. Repetitive manual tasks were identified and eliminated. Pursuit team worked with the internal team and helped them identify the process. It was further , re-designed and documented which helped the team to create and deploy RPA.
The Outcome
