Banking and Financial Services
Automation of Tasks, Quality Improvement and Centralized Deployment
THE PROBLEM
Our client is a small bank in the Mid-West that asked us to help out with several problems. Numerous tasks were manual and redundant, and were thus prone to error. There was severe lack of stability as their software had multiple configurations as well as versions. There was no coherence across the enterprise, and thus no proper communication. The deployment process posed a security risk, and was not centralized.
Our Solution
Pursuit Software, when called to solve the problem, applied the nine-step Pursuit Way to address the issues and improve the overall process in the company. We reviewed the existing process by speaking with the personnel, as well as performing our independent assessment of the situation. Based on our understanding of the problem, we developed a strategy of change. This was followed by realignment of the team to make sure that the right skill-set met with the new tasks that we were suggesting. One of the major changes we effected was automation of the several manual, redundant, and error-prone tasks. We completed our POC and R&D and selected the best tools available in the industry to provide the solutions. Based on our selection, we mentored the users, deployed the tools for three projects right from development environment and slowly growing up to production.
The Outcome
