To solve this problem, we suggested the creation of a customized tool under the Salesforce platform. This would help ensure that all information was stored centrally, each player in the system would get relevant information in seconds, there would be multiple levels of access based on the record-seeker’s position, and patients would have all records and even prescriptions stored electronically. We also suggested that the tool collaborate with the companies providing health insurance to the patients. This way, the insurance providers would be notified in case the patient was using our clients’ services, and the whole experience would be hassle-free for the patients and the insurance companies. Based on our plan development, we built the customized tool under the Salesforce platform and went ahead with implementation, training, testing, and optimization of the system. The adjusted and optimized tool was successfully handed over to our clients, who have been using it successfully.